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Tech is Disrupting HR But the Human Element Remains Critical
July 18, 2017
Technology is disrupting human resources (HR), and, in most cases, for the better. In a recent report on HR technology, Josh Bersin, principal and founder of Bersin by Deloitte, predicts the HR technology industry "is on the precipice of a total reinvention." The pace of change has been accelerating since 2010, when the market began "steadily racing to the cloud."
Advances in HR technology are keeping pace with--and in some cases driving changes in the strategic concerns of growing businesses. Emphasis has shifted from talent management through integrated processes and systems, to people management that focuses on culture, engagement, environment, leadership, empowerment, and fit.
"I've seen a lot of companies emerge in the employee engagement and feedback space," says Joe Carella, assistant dean for executive education at the University of Arizona's Eller College of Management. Such solutions can be valuable for growth-oriented companies, especially if they have time-critical projects, Carella suggests. But he cautions that there are limits to what they can do and stresses that "tech is never a good replacement for sound leadership."