Frequently Asked Questions

Frequently asked questions


FAQs for Open-enrollment Programs


The program fee does not include the hotel accommodations, but special rates may be available (see next FAQ).

There are many hotels around our open-enrollment program locations. Ask for the University of Arizona (or specific program name) discount at the following hotels:


SpringHill Suites
802 E. Van Buren St., Phoenix, AZ  85004
Phone: 602-307-9929

Holiday Inn Express
620 N. 6th St., Phoenix, AZ  85004
Phone: 602-452-2020

Sheraton Grand Downtown
340 N. 3rd St., Phoenix, AZ  85004
Phone: 602-716-9900


Aloft Tucson University
1900 E. Speedway Blvd., Tucson, AZ 85719
Phone: 520-908-6800

Tucson Marriott University Park
880 E. 2nd St., Tucson, AZ 85719
Phone: 520-792-4100

For Government Leadership Excellence Only

El Conquistador Tucson, A Hilton Resort
10000 N Oracle Rd, Tucson, AZ 85704
Phone: 520-544-5000

Unless otherwise stated, a light breakfast and lunch buffet are provided throughout the program. 

Participants with dietary requirements should make sure that they complete this area on the registration form. We are happy to make any adjustments as long as we know prior to the program start.

We want everyone to be comfortable, so participants may wear casual attire Monday through Thursday. Friday is our graduation day when supervisors/managers can attend the graduation lunch, so we ask that participants wear business attire on that day.

We will do our best to accommodate the special needs of our participants including mobility, vision, hearing, other physical impairments, health conditions or learning disabilities. Please contact the program manager for any special assistance needed.

Unless you are staying at the hotel, you cannot use the gym/sauna etc. The hotel allows the program participants to use the restrooms in the locker rooms, but only hotel guests have the privilege of using the other facilities in the hotel.


Enrollment in the program is not guaranteed until we receive payment. We work with many organizations or different payment methods. Please talk to your supervisor or contact the program manager if you have any questions.

Payments may be made with a credit card (Visa, MasterCard, and American Express) through the registration link on the program page. We also accept checks, purchase orders, or electronic wire transfers. If you elect to be billed for the program, payment details will be provided on your invoice.

To check on payment or for payment questions, please contact the program manager.

We completely understand that busy executives often have schedule changes, and we do our best to make it easy for you.

If you wish to cancel your registration, you must request such in writing.

  • 30+ days prior to the start of the program will result in a 100% refund of collected fees
  • 8-29 days prior to the program start will result in an 80% refund
  • Fees will not be refunded if requested 7 days or fewer prior to the program start date.

A program transfer must be made in writing at least five days prior to the start of the program. Please submit a request to the program manager. If the requested program is sold out, the registrant will be placed on a waiting list.

The program fee includes tuition, all program materials, a light breakfast, and lunch during the program. Please know that the program fee does NOT include hotel accommodations or dinner.


While a laptop is not required, a laptop is handy during teamwork for all other open-enrollment programs.

Program locations are subject to change; previously held locations have included:

The High-Impact Leadership Program is held twice a year, once in the Tucson area and once in Chandler. 

The Southwest Leadership Program (now Government Leadership Excellence) is typically held on campus or at a local resort.

There is no work assigned prior to the program start date.

No, Eller Executive Education only offers non-degree programs. Certificates are awarded on completion of each open enrollment program.

Yes, parking is included, and information will be provided the week prior to your program's start date.

For additional information or assistance, please contact us.